CUSTOMER SERVICE

Full customer services at all Airport areas, Check-In, Boarding, and Lost and Found.
Additional Services:

• Wheelchair services
• Baggage delivery
• Crew transportation
• IROP handling

LEGAL PRESENTATION

We attend all your legal requirements to operate in México in compliance to Mexican Civil Aviation (DGAC), such as landing rights, AOC, slots, insurances, air navigation fees and mandatory statistics.

Liase with different local and federal authorities and airport groups to ensure optimal operations according to mexican laws and carrier's regulations.

Follow up with authorities any legal or official request.

MANAGMENT & SUPERVISION

Help airlines to run safe operations in a more cost-effective manner by providing resources to fulfill airline procedures and certifications. Ensure contractual obligations and service level monitoring.

Participate on airport regulatory meetings and attend audit processes.  

Generate periodical and statistical reports.

ACCOUNTING & PAYMENT SERVICES

Payment services on behalf of airline.

Review, authorize and conciliate service providers invoices according to airline directions and keep records according to Mexican authority compliance. 

WHEEL CHAIR SERVICES

Our offer

• Signed agreement in accordance with airline and supplier specifications.
• Trained personnel with Mexican (DGAC) and American (DOT) government regulations.
• Administrative Control, man-hours and number of wheelchairs for managing airline budgets.
• Supervisor in charge monitoring the operation, quality and guarantee of the good performance of the WCHR`s.
• Service order support for invoice control.
• Protection insurance.

LUGGAGE DELIVERY SERVICE

• Our service includes reception, strapping and delivery of luggage at the location specified by the client
• Airlines and Passengers always know where their luggage is with real-time status updates online via ATS (Alave Tracking Sistem).
• Service order for billing control.